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Web.com Small Business Tip of the Day: It’s Breakfast Hour Somewhere

Sometimes the simplest idea can make the difference between profits and stagnation. Breakfast items have been a hot addition to restaurant menus for the past few years, and now the latest twist is...

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Are You Driving Customers Away With These Common Customer Service Mistakes?

The 2012 Accenture Global Consumer Survey polled more than 12,000 consumers in 32 countries about their experiences with service providers in 10 industries, including retail, travel and consumer goods....

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Want to Improve Your Customer Service? Do a Customer Survey

How good is your customer service? You might think it’s great, but what if your customers think differently? Some customers will complain about bad service, but others will just suffer quietly (and...

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Are You Giving Online Shoppers the Customer Service Essentials They Expect?

What are customers’ expectations for customer service when shopping online? ComScore’s new report, UPS Pulse of the Online Shopper™: A Customer Experience Study, looked at consumers’ demands for...

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Customer Service Tips to Keep Your Most Valuable Customers Happy

Many small businesses make the common mistake of worrying so much about finding new customers that they neglect the ones they already have. But your existing customers are your most important source of...

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